Frequently Asked Questions

1. Introduction to JoyScore

  1. What is JoyScore?

JoyScore is an educational tool, life coach and your digital guide dedicated to improving your Mind, Body and Life, by helping you experience better sleep, increased productivity while relieving stress and anxiety by building simple habits through our recommended activities.

  1. How can I use the JoyScore app efficiently? Where do I start?

Welcome to JoyScore and congrats on joining our community! We recommend you to start with `Recommended for you`. Once you have your initial JoyScore, you will have recommended journey lists called `Recommended for you` You can start your JoyScore journey from there

  1. How can I search activities?

You can search for JoyScore activities from the `Explore` menu on the bottom By using `Filters’, you can search for activities by category and activity type

  1. How can I improve my JoyScore?

You can see the progress of your JoyScore by the completion bar on the home screen will change. When you finish an activity, the complete bar will be filled out more. Once the completion bar is filled, your JoyScore will increase 1 point.

  1. How do I find my each score of Mind, body, and life?

On the home screen, if you tap `Mind (Blue), Body (Green), Life (Orange)` dots next to your total JoyScore, You can go to specific score information of each domain

  1. Do I need to pay to use JoyScore?

JoyScore is a free app. You can download and use JoyScore app without paying for now

  1. Is there any book about JoyScore?

Yes, Dr.B has published a book about JoyScore. You can purchase it on Amazon

  1. How can I learn more about JoyScore?

If you are interested in learning more about the JoyScore project, please visit our Company information page>

  1. What languages are available on JoyScore App?

For now, JoyScore App is available in English. Our team is currently working on expanding our language selections including Spanish, Hindi, Bengali, Mandarin Chinese and Russian. If you have any suggestion on what languages you want to use JoyScore, feel free to send us your thought at [email protected]

  1. On what kind of device can I use the JoyScore App?

JoyScore App is available on both Google Play Store and iTunes Apple Store. You can use JoyScore App on most Android mobile devices and iOS (Apple) devices.

  1. Who created JoyScore?

JoyScore program is an educational tool created by professor Bhupendra Singhal. Professor Singhal, a.k.a. Bob or Dr. B, a renowned international architect, won major design competitions, has over 70 awards, publications, media mentions and served as President of the American Institute of Architects South Bay. In 2011, in his book Joy in Health and Happiness: Your Optimal Path to Success, Professor Singhal wrote about the transformative power of joy and helped readers to enhance their daily experience of it. Singhal and a team of 70 highly accomplished doctors, researchers, technology, business, and creative professionals have introduced the JoyScore app, which begins to help people to improve their personal level of Joy by evaluating 3 key areas, Mind, Body, and Life

  1. Where is the JoyScore office located?

JoyScore office is located in Signal Hill, California.

2. JoyScore Activity Tips

  1. I finished all the activities in the app. What should I do next?

The JoyScore team is constantly working on adding new content. New content will be constantly updated You can go back to the activities you already finished while you are waiting for new content

2.1. Meditation

  1. When Should I meditate?

In the morning when you wake up or at night time before you go to sleep… Anytime that you can be comfortable with is a good time for meditation

  1. How should I find time to meditate?

Our meditation sessions are mostly around 5 minute You can start with one session a day, then it won’t be that hard to find time to meditate

2.2. Yoga and Exercise

  1. Where should I do yoga and exercise?

You can do it at home But, for certain exercises like running and jumping jacks, we recommend you to do it outside

  1. What should I wear for Yoga and Exercise?

Anything you feel comfortable with. We recommend you do not wear something too tight

2.3. Healing Music

a.Where should I listen to healing music from JoyScore app?

You can listen to our healing music anywhere But, definitely somewhere quiet where you can comfortably sit or lay down will be

  1. What should I do while I am listening to healing music from the JoyScore app?

Please try to find your most comfortable position. Or you can listen to our healing music while you are doing other things such as driving

3. Benefits of using JoyScore

  1. How can meditation help me?

The relaxation from mediation helps decrease metabolism, lowers blood pressure, and improves your heart rate, breathing, and brain waves. Tension and tightness seep from muscles as the body receives a quiet message to relax.Many styles of meditation can help reduce stress. Meditation can also reduce symptoms in people with stress-triggered medical conditions

  1. How can yoga help me?

The purpose of yoga is to build strength, awareness and harmony in both the mind and body. Yoga is known for its ability to ease stress and promote relaxation. Studies show that yoga can help ease stress and lower your levels of the stress hormone cortisol. Yoga may help enhance sleep quality because of its effects on melatonin and its impact on several common contributors to sleep problems too.

  1. How can exercise help me?

Exercise plays an important role in controlling your weight and preventing obesity. To maintain your weight, the calories you eat and drink must equal the energy you burn. To lose weight, you must use more calories than you eat and drink. It can also reduce your risk of heart diseases and help you to fall asleep faster and stay asleep longer.

  1. How can healing music help me?

Listening to music can have a tremendously relaxing effect on our minds and bodies, especially slow, calming, quiet music. This type of music can have a beneficial effect on our physiological functions, slowing the pulse and heart rate, lowering blood pressure, and decreasing the levels of stress hormones

  1. How can JoyScore podcast help me?

Our podcast team is constantly producing podcast episodes with high profile experts and influencers. Their wisdom about how to live your life joyfully and how to be successful can be a guidance for you to improve your life in many ways.

4. JoyScore Account Settings

  1. How can I register for JoyScore?

Once you complete your JoyScore survey, you will see the sign up page. On the sign up page, you can register for JoyScore with your email, Gmail or Facebook account.

  1. How can I find my JoyScore after completing the initial survey?

After you complete the survey, please complete your registration. Once you register your account and go to the home screen, your JoyScore will be revealed.

  1. How can I reset my JoyScore and retake the quiz to restart my journey?

To rest your JoyScore account and retake the quiz to restart your journey on the JoyScore App follow the steps below

  1. Tap on ‘Profile button’ on the bottom right
  2. Scroll down to the bottom
  3. Tap on ‘Delete All Data’
  4. Tap on ‘Confirm. Then it will reset your data on your JoyScore Account and allow you to retake the quiz

d.How do I update my account password?

To update your user name, password on the JoyScore App follow the steps below

  1. Tap on ‘Profile button’ on the bottom right (human figure silhouette)
  2. Tap on ‘Change password’
  3. Type your Current password to verify
  4. Type your new password.
  5. Tap on ‘Save’

e.How can I update the email address on my account?

To update your email address or password on the JoyScore App follow the steps below

  1. Tap on ‘Profile’ button on the bottom right
  2. Tap on ‘E-mail’
  3. Delete the your current email
  4. Type the email you want to use instead.
  5. Tap on ‘Save’

5. Privacy at JoyScore

  1. How Can I Protect My JoyScore Account

We recommend you to check your emails carefully, do not reuse passwords, use strong passwords and keep JoyScore App software current.

  1. Can anyone access my personal data including my JoyScore?

We don’t allow anyone to access your personal data including your own JoyScore. Whenever our developers have to see the database, your personal account appears as code numbers, not specific names, so, no one can know what information belongs to whom. Our development team is constantly improving protection of your personal data.

6. User Experience Troubleshooting

  1. How can I download the app?

The JoyScore app is currently available on Apple (iPhone, iPad, iPod Touch) and Android (smartphones and tablets) devices. To download the app, search for “JoyScore” in the iTunes App Store or the Google Play Store.

  1. What device requirements are there?

The JoyScore app is currently optimized for: Apple Devices (iPhone, iPad, iPod Touch) with an operating system of iOS 11 or above. Android Devices (phones and tablets) with an operating system of 5.0 or above.

  1. How do I log out?

To log out of the JoyScore app, follow these steps:

  1. Tap the Profile icon on the bottom
  2. Tap on “Log out”
  3. How do I get the latest version of the JoyScore app?

The JoyScore App will automatically update itself, or you can simply Tap on “Update” on the JoyScore app page in the iTunes App Store or the Google Play Store

e.I am having trouble to login back to my JoyScore account

First, we sincerely apologize for the trouble you are experiencing with logging back into your JoyScore account. Generally, this might be an issue as you are attempting to log in with an incorrect email address, an incorrect password, or an incorrect login method. Please first check if you input the correct email address and password and If you continue to experience any login issues, please send us at [email protected] and our customer support team will assist you

f.Why is the app taking up so much storage?

Reinstalling the app should clear out some of the storage JoyScore is using. Please try deleting and reinstalling the JoyScore App.

  1. How can I turn off the notifications from the JoyScore App?

To change the setting of notifications from the JoyScore App, please follow the steps below

  1. Tap on ‘Profile’ on the bottom right corner
  2. Tap on Setting button on the right top (gear wheel shape)
  3. Tap on ‘Notifications’ under the Profile info section
  4. Change the setting as you want
  1. How can I search activities?

To search activities, please follow the steps below

  1. Tap on ‘Explore’ on the bottom menu
  2. Type keyword that is related to activities you want to find or tap on filter button (3 dots on the 3 lines) in the search box, and apply the filter as you want to search the activities you want to find
  3. Also you can simply scroll up and down to search activities.

7. Partnerships and Press Inquiries

 

  1. Press Inquiries

To get in touch with the press team at JoyScore, please contact our support team at [email protected]. Our Press team and a real person will review your email as soon as possible and get back to you if necessary.

8. JoyScore for Business

  1. Can I subscribe to JoyScore App for my employees?

JoyScore is happy to help your business with our app. We can provide you a discount for you to introduce JoyScore app to your employees. Please contact at [email protected] to discuss

  1. Can JoyScore help my business?

JoyScore is an educational app for people to learn how to live joyfully. Joyful people generally have better performance at work and tend to be happier in life too. Improving your employee’s lives with JoyScore app can help your employees’ work performance and retention rate.

9. Subscription and Billing

  1. What do I get when I subscribe to JoyScore?

You can access all the JoyScore activities including premium activities created by our high-profile partner influencers. Our team is constantly working on creating new activities and you will be able to enjoy all the next activities by subscribing to JoyScore.

b.What happens when my 30-day trial ends?

Once your 30-day trial ends, your account will automatically change into a premium account with Monthly subscription. If you don’t want to subscribe after your 30-day trials, please cancel your subscription before your 30-day trial ends.

  1. Can I use the JoyScore app for free?

There are still many free activities that are available without purchasing a subscription. Please feel free to explore our non-premium activities and if you want to explore more you can always subscribe to JoyScore.

  1. Where Can I purchase a subscription to JoyScore?

You can go to subscription page in 2 ways. First:

  1. Tap on ‘Profile’ button on the right bottom
  2. Scroll down to the bottom
  3. Tap on ‘Subscription’ Button
  4. Purchase the plan you would like to use

Second:

  1. Go to Explore and
  2. Tap on any premium activity icon (icon with Lock image)
  3. Tap on ‘Choose Plan’
  4. Purchase the plan you would like to use
  1. I have an error in adding a payment method

If the billing zip code or Card Verification Number for your debit card or credit card is not correct, you may receive a message about an error processing your payment Please try adding the payment method again and make sure all the information is correct. If you continue to receive messages about the payment errors, please contact our team at [email protected].

10. Contact Us and Follow Us

How do I contact Customer Support?

Our customer support team is available 7 days a week and you can contact us in 3 ways:

  1. Email: [email protected], Our Customer support team will reply quickly, so you won’t have to wait too long for response.
  2. You can send us your feedback though ‘Feedback’ Button on Profile menu
  3. You can send us message to our team at Contact page
  4. Purchase the plan you would like to use